The company presented MyBPO portal in the Best Digital Customer Experience category.
MyBPO was created in 2019 to improve the efficiency of communication between clients and BDO Unicon Outsourcing service teams. The portal makes it possible to store and exchange documents via differentiated-access structured folders, set and track tasks, and communicate with BDO employees. In addition, every client may customize its portal by placing the company logo or setting up personal views and event notifications.
The role and access rights differentiation system is the key feature of the solution. Employees’ roles and rights are agreed upon with the client, which makes it possible to protect data against unauthorized access. Employees’ access is limited to the tasks and documents falling within the scope of their relevant official duties. Yet another benefit of the portal is its versatility. The user can acquire access to multiple tools at a time: task managers, chats, knowledge library, and necessary information from anywhere in the world where there is Internet connection.
In July 2019, we transferred our first active client to the portal. According to this client, the portal has made work easier, as documents are now stored in a well-organized manner in a single place and it is easy to find and review them.
To become the winner, the company had to succeed in defending its project essay evaluated by a professional panel. The portal was presented by Lyudmila Shusterova, Deputy General Director for Strategic Development, and Nadezhda Massel, Head of Project Office, Marketing and Business Development Department. The results will be announced in May 2020.
