If our employee fails to file a customer’s report in due time or makes a mistake in calculations, and the customer’s company is fined, then we are at risk of both compensating the fine amount and losing the customer.
This is why Unicon Outsourcing has implemented a quality control system which checks accounting databases for compliance with accounting standards, detects errors and alerts users on the necessity to eliminate such errors. A complex, comprehensive check is carried out in several stages: at the level of service department, level of department manager and the level of methodology and quality control department. Apart from that, the accounting team’s operations are monitored by a chief accountant assigned to a customer. The company also has a system of automated notifications on reporting due dates (with each customer having its own reporting needs) to ensure timely reporting. All this guarantees high quality of services.
We compensate any fines imposed by regulators in cases when these are caused by our employees’ mistakes (as stipulated in contracts for paid services rendering). In case of poor quality work that does not entail any financial consequences, the provider shall use its own resources to eliminate all mistakes, prepare new documents and declarations, etc.
Our civil liability to customers is insured by Ingosstrakh Insurance Public Joint-Stock Company, and the quality control system has won the international CX World Award for best customer experience in B2B.