The association of outsourcing service providers ASTRA has launched preparation of the textbook entitled Fundamentals of Professional Outsourcing in Russian. The creation of the textbook and course devoted to the same topic was initiated by the members of BPO Development Committee, ASTRA NP, including its Chair – Yury Efrosinin, CEO at Kelly Services, and Lyudmila Shusterova, Director for Strategic Development at BDO Unicon Outsourcing.

Why did we choose to make a textbook?

Any sort of cooperation with providers, including cooperation under the outsourcing model, comprises a set of specific procedures, standards, and algorithms required for success. To date, Russian companies have already accumulated sufficient experience in this field and created the best practices they are willing to share.

Who is the textbook designed for?

For all the outsourcing participants – consumers, providers, and those who are not using outsourcing yet, but are willing to figure out how it should be managed.

Why do we need a Russian textbook? There are numerous excellent textbooks on outsourcing abroad.

For instance, OPBOOK prepared by the International Association of Outsourcing Professionals (IAOP). Foreign textbooks will definitely serve as the basis for the new book. However, the Russian market has certain specific features and legal peculiarities that certainly affect the management of outsourcing projects. The objective of the authors is to demonstrate the Russian cases, describe the deals closed in Russia, and provide the templates of local documents.

Tentative chapter titles:

  • Definition of Outsourcing as a Management Practice
  • Definition and Management of End-to-End Outsourcing Processes in a Company
  • Integration of Outsourcing in Business Strategy and Operations
  • Creation, Management and Support of an Effective Outsourcing Project Team
  • Development of Outsourcing Business Requirements
  • Selection of Outsourcing Provider
  • Financial Case Development and Pricing
  • Negotiations and Outsourcing Contract Conclusion
  • Managing Transition to Outsourcing Environment
  • Sourcing Governance. 

Lyudmila Shusterova, Director for Strategic Development at BDO Unicon Outsourcing, will contribute with the chapter titled Managing Transition to Outsourcing Environment.

The textbook is scheduled to be released in March 2018.

To get information on sponsorship and cooperation opportunities, please contact Elena Doronina edoronina@astra-partners.ru.


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